Asana transition - which platform should I use?
Below is an overview outlining which tools should be used in specific situations. This overview will be updated as processes and organizational expectations evolve.
| Scenario | Platform |
| You are on a call or chat and need to inquire about a question that is time sensitive | Use MS Teams - LetsAskOps |
| You have a general question about the functionality of something in CaRMS Online or are seeking clarity on a process | Use Asana - Project: Operations |
| You need to enter an OASS ticket | Use JIRA |
| You need to enter an ITG ticket | Use JIRA |
| You have reported an OASS ticket and need to notify the team | Use Asana - TicketsVille Project |
| You need to request a translation | Use Asana – Procedure: Requesting a translation in Asana |
| You need to request an update to the website or an in-system notification | Use Asana |
| A Zendesk ticket requires action from another department | Use Zendesk. Assign the ticket to the appropriate department. |