Program ROL - A program is having issues uploading their ROL - how do I help them?

If a program is having issues uploading their ROL and gets an error, here is how it works and the elements that are important to consider when re-uploaded a completed ROL:

https://carmsca-my.sharepoint.com/:p:/g/personal/vbourdon_carms_ca/EVT8wZhWYH9OkV6fwGyFW4gByGF999ZTDMoc0tq4rg2ikg