Someone reached out regarding a data request. What do I do?

If you receive a chat, call or email regarding a data request, please use the following steps:

1) If they are inquiring regarding a submitted data request, please never provide them with a time frame on when it will be completed. Instead, if it is a call or chat, encourage them to reach out to data@carms.ca. If it is an email, please forward the email to data@carms.ca.

2) If they have not submitted a data request, please refer them to the custom data request form: https://www.carms.ca/data-reports/data-request-form/

NOTE FOR INTERNAL USE ONLY: Applicants in the current match are given top priority, Stakeholders next and then researchers after these two groups. For internal use, and guidelines on dealing with data inquiries. DO NOT provide this information to clients.